Refund policy

Returns & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, sealed, and in its original packaging. You will also need the receipt or proof of purchase.

For hygiene and safety reasons, we cannot accept returns on skincare or beauty products that have been opened, used, unsealed, or tampered with, unless the item is defective, damaged, or you received the wrong product.

To start a return, contact us at friska.storemt@gmail.com with your order number and reason for return.

Items sent back to us without first requesting a return will not be accepted.

Once your return is approved, we will provide instructions on how and where to send your item.

Return shipping

Customers are responsible for return delivery costs unless the item is defective, damaged, or incorrect.

Original delivery fees, if applicable, are non-refundable.

Damages and issues

Please inspect your order when you receive it. Contact us immediately if the item is defective, damaged, leaking, broken, or if you received the wrong item.

Please include photos of the product and packaging so we can review the issue and make it right.

Non-returnable items

We cannot accept returns for:

Opened or used skincare products
Products with broken seals
Products not in their original packaging
Gift cards
Items damaged due to misuse or incorrect storage

This does not affect your legal rights if the item is faulty, damaged, or incorrect.

Exchanges

The fastest way to get the product you want is to return the item you have. Once the return is accepted, you can place a new order.

EU 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason.

To be eligible, the item must be unused, unopened, sealed, and in its original packaging.

For hygiene and safety reasons, opened or unsealed skincare and beauty products cannot be returned unless they are defective, damaged, or incorrect.

Refunds

We will notify you once we have received and inspected your return.

If approved, your refund will be processed within 10 business days.

For online card payments, the refund will be sent to the original payment method.

For Cash on Delivery orders, we may request your bank or Revolut details to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at friska.storemt@gmail.com.